[et_pb_section fb_built=”1″ admin_label=”Section – odd” module_id=”avantages” _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f6f3e9″ collapsed=”off” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Raleway||||||||” title_font_size=”40px” width=”58em” max_width=”100%” global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Introduction” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#252525″ header_line_height=”1.2em” header_3_font=”Raleway|300|||||||” header_3_text_color=”#252525″ header_3_font_size=”24px” header_3_letter_spacing=”1px” header_3_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Texte” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
We ensure that complaints are handled promptly and processed as quickly as possible.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section – even” module_id=”avantages” _builder_version=”4.22.2″ _module_preset=”default” background_color=”#f0e8d9″ collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Collecte des renseignements personnels” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#252525″ header_line_height=”1.2em” header_3_font=”Raleway|300|||||||” header_3_text_color=”#252525″ header_3_font_size=”24px” header_3_letter_spacing=”1px” header_3_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Texte” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
A complaint expresses dissatisfaction or reproach regarding our services or a product we offer, along with an expectation from you that we take steps to address the issue.<\/p>\n
For example, this may include a request for reimbursement or a desire for us to take action to correct the situation that led to the complaint.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section – odd” module_id=”avantages” _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f6f3e9″ collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Formulaires et interactivit\u00e9” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#252525″ header_line_height=”1.2em” header_3_font=”Raleway|300|||||||” header_3_text_color=”#252525″ header_3_font_size=”24px” header_3_letter_spacing=”1px” header_3_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Texte” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
You may file your complaint using the method that is most convenient for you. You may also complete the online complaint form available through the Autorit\u00e9 des march\u00e9s financiers (“the AMF”). We can assist you in preparing your complaint.<\/p>\n
Phone:<\/strong> 418-622-6422<\/a> Our office is open:\u00a0<\/strong> Have questions? Contact us to learn how we handle complaints.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section – even” module_id=”avantages” _builder_version=”4.22.2″ _module_preset=”default” background_color=”#f0e8d9″ collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Droit d\u2019opposition et de retrait” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#252525″ header_line_height=”1.2em” header_3_font=”Raleway|300|||||||” header_3_text_color=”#252525″ header_3_font_size=”24px” header_3_letter_spacing=”1px” header_3_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Texte” _builder_version=”4.27.4″ _module_preset=”default” custom_css_free_form=”selector h3 {|| display:inline-block;||}||||selector ol{|| margin-left:0;||}||||selector ol li{|| margin-bottom:1.5em;||}||||selector ol li::marker{|| font-size: 1.5em;|| font-weight: bold;||}” global_colors_info=”{}”]<\/p>\n Some complaints may be handled through a simplified process where we aim to offer a solution quickly. This process is explained below. If we are unable to resolve your complaint this way, or if its nature or complexity requires a more in-depth review, the following steps will apply:<\/p>\n We will send you a written acknowledgment within 10 days of receiving your complaint.<\/p>\n<\/li>\n We ensure that we fully understand your complaint and your expectations. If necessary, we will contact you to request additional information.<\/p>\n<\/li>\n You will receive a final written response within 60 days. This response will explain how we analyzed your complaint and what led to our decision, including any solution we propose.<\/p>\n Please contact us if you have questions or comments about our response.<\/p>\n If your complaint proves more complex or time-consuming than expected, we may require additional time-up to a maximum of 30 days-to complete our analysis. We will inform you in writing and explain the reasons for this extension.<\/p>\n<\/li>\n Take the time to evaluate our response or the offer we present to resolve your complaint. If an offer is made, we will give you a reasonable period to confirm your acceptance, refusal, or to make a counter-offer. This time should allow you to seek any necessary advice to make an informed decision.<\/p>\n If we reach an agreement with you, we will follow through within 30 days unless a different timeline is mutually agreed upon for your benefit.<\/p>\n<\/li>\n We create a file for every complaint and keep all relevant information and documents.<\/p>\n At any point, if you are dissatisfied with how we handled your complaint or with our final response, you may request that the AMF review your file. We are obligated to forward your complaint file to the AMF within 15 days of your request.<\/p>\n<\/li>\n<\/ol>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section – odd” module_id=”avantages” _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f6f3e9″ collapsed=”on” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Droit d\u2019acc\u00e8s” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#252525″ header_line_height=”1.2em” header_3_font=”Raleway|300|||||||” header_3_text_color=”#252525″ header_3_font_size=”24px” header_3_letter_spacing=”1px” header_3_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Texte” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Some complaints may be addressed through a simplified process. This applies to complaints for which we can offer a satisfactory solution within 20 days.<\/p>\n We consider a complaint resolved to your satisfaction if you accept our proposed solution or if the explanation we provide resolves the issue.<\/p>\n Under this process, complaints may be handled by a member of our customer service team, for example, during a phone call.<\/p>\n If we cannot provide a solution or sufficient explanation through this simplified process, we will notify you in writing. Your complaint will then proceed through the formal complaint handling steps outlined above.<\/p>\n The time we take to attempt resolution through this simplified process does not affect our obligation to provide a final written response within the required deadlines.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”contact” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#f0e8d9″ locked=”off” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”ME JOINRE” _builder_version=”4.27.4″ _module_preset=”default” text_font=”Raleway||||||||” header_3_font=”Raleway||||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” custom_margin=”||0.5em||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Mon approche” _builder_version=”4.27.4″ _module_preset=”default” text_font=”Raleway||||||||” header_3_font=”Raleway||||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n To contact me, to ask me a question, or to make an appointment<\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” module_class=”with_divider” _builder_version=”4.22.2″ _module_preset=”default” custom_css_main_element=” justify-content: space-between;” custom_css_after=”display:none;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”FORMULAIRE” _builder_version=”4.22.2″ _module_preset=”default” header_3_font=”|300|||||||” header_3_text_color=”#eb8701″ header_3_font_size=”20px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Formulaire de contact” module_class=”style2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_free_form=”selector input%91type=submit%93,||selector input.gform_button.button{|| background-color:#a87b4f;|| background:#a87b4f !important;|| color:#ffffff !important;||}” global_colors_info=”{}”]<\/p>\n
Email:<\/strong> info@nancydubreuil.com<\/a>
<\/span>Address :<\/strong> 7900 boul. Pierre-Bertrand, <\/span>Qu\u00e9bec, Qc. G2J 0C5<\/p>\n
Monday to Thursday from 8:30 a.m. to 4:30 p.m.
Friday from 8:30 a.m. to 12:00 p.m.<\/p>\n| Complaint Handling Process<\/h2>\n
\n
We acknowledge receipt of your complaint<\/h3>\n
We analyze the complaint<\/h3>\n
We provide a final written response<\/h3>\n
Extension of the Response Time<\/h4>\n
Evaluation of the Offer and Complaint Resolution<\/h3>\n
Review by the Autorit\u00e9 des march\u00e9s financiers<\/h3>\n
| Simplified Complaint Handling<\/h2>\n
CONTACT ME<\/h3>\n
FORMULAIRE<\/h3>\n